AssignMate · Information & support
Contact & Support
Get help with matching, task delivery, applications, account access, manual payouts or refunds.
Last updated: October 9, 2026
Support email
support@assignmate.inInclude your task ID, application email or payout-request ID and a clear description of the issue.
Support hours
9:00 AM–9:00 PM IST, daily.
Response and resolution time depends on the issue. Emailing support does not automatically extend a deadline or cancel a task.
Use your dashboard first
- Task progress and delivery: open the client dashboard or Creator Desk and use task chat to coordinate with the assigned person.
- Revisions and disputes: add clear feedback or raise an issue from the task. Contact support if you cannot access the relevant control.
- Cancellation and refunds: use the client task’s cancellation controls, then check refund status and any recorded reference. Refunds are handled manually.
- Mate application or profile: include the email used to apply. Approved Mates can update location and delivery preferences in Creator Desk.
- Payout questions: include the payout-request ID and amount. Check your account for funds after admin processing.
What to include
Send your task or request ID, the issue, relevant dates and any helpful screenshots with private information removed. The short task ID shown in the dashboard or the full task ID from its link can help us locate your request.
Never email login OTPs, payout OTPs, passwords or complete card details. Share a physical handoff code only with your assigned Mate when receiving the work.
Business and grievance contact
- Entity name
- AssignMate P2P Marketplace
- Office address
- 02 VastuYog, Panchvati Nashik, 422003
- Grievance and privacy enquiries
- support@assignmate.in
Related information
Read our cancellation and refund policy, Privacy Policy and Terms of Service for the current workflows.