Terms of Service

1. Services and participation

AssignMate is a managed marketplace connecting clients with independent student freelancers called Mates. Services include document formatting, handwritten materials, presentation design, peer assistance and technical work. Our team reviews applications, coordinates matching and handles support; Mates remain responsible for the work they accept.

Submitting an application does not guarantee approval, task offers or earnings. Payment does not guarantee immediate assignment. Matching depends on requirements, deadlines, suitable skills and, for physical work, delivery coverage.

2. Accurate details and responsible use

Provide accurate contact information, task instructions, references, deadlines and location preferences. Use an email you can access for login and updates. Do not share login or payout verification codes.

• Services are intended for permitted formatting, tutoring, reference preparation and technical assistance.
• Do not submit Mate-generated outputs as your own work for academic grading or evaluation.
• Do not request plagiarism, academic dishonesty, unlawful work or materials you are not entitled to use.
• You are responsible for following your college or university’s academic rules and for respecting other people’s rights and privacy.

3. Budgets, payment and Mate payouts

New task requests require a budget of at least ₹100 before referral discounts. Any accepted discount and the amount due are shown before checkout. Payment is processed through Razorpay; keep the payment reference for support.

Mates should start work only after payment is recorded and the task is ready to work. Submitting a deliverable sends it for client review. Client approval marks the task completed and makes eligible earnings available for a Mate payout request. Admins process payouts manually; completion or payout approval alone is not confirmation that a bank transfer has reached the Mate.

4. Physical delivery and review

For campus handoff or local delivery, provide the service area, meeting point and handoff deadline. Coordinate arrangements in task chat. All deadline and handoff times in the forms are in India Standard Time (IST).

The client generates a six-digit handoff code when receiving the physical work. The Mate enters it to confirm receipt. This code is valid for 15 minutes and does not release payment or approve quality. The client must separately review and approve the task.

Clients can request revisions or raise issues for admin review before final approval. Review the deliverable and any physical work carefully before approving.

5. Deadlines, cancellation and refunds

Unfinished tasks past their deadline are paused for admin review. An admin can record an agreed new deadline or resolve a cancellation. Work already submitted for client approval remains available for review after its work deadline.

Eligible pre-work tasks can be cancelled directly. Once work has begun, cancellation requires admin review and work pauses while the request is pending. Paid cancellations become refund pending. Refunds are handled manually and recorded with a transaction reference; the cancellation button does not transfer money.

Completed tasks and cleared payout cases require support review. See the cancellation and refund policy for details.

6. Governing law and jurisdiction

These terms are governed by applicable laws of India, including the Information Technology Act, 2000. Disputes arising in connection with these terms or the platform are subject to the jurisdiction of competent courts in Mumbai, Maharashtra, India, subject to applicable law.

7. Questions and grievances

For policy concerns, task disputes or grievances, email support@assignmate.in with your task ID or application email and a clear description. See Contact for support details.